Clear privacy practices for Level 3 PC clients, visitors, and support requests.
We collect only the information needed to respond to requests, provide support, manage accounts, and improve our services.
When you submit a form, call, or email us, we may collect your name, company, email address, phone number, and details about your request.
If you request technical help, we may collect information about devices, software, networks, or account access needed to troubleshoot the issue.
Anti-virus protection, intrusion detection, firewall guidance, virus removal, patching, and complete system cleanup.
Secure encrypted backup for PCs, Macs, documents, and business files with accessible recovery when you need it.
We use contact details to answer questions, schedule service, provide support updates, and communicate about active requests.
We use reasonable technical and administrative safeguards to protect information from unauthorized access, misuse, or loss.
This general privacy policy describes how Level 3 PC handles information connected to website visits, service requests, IT consulting, managed support, remote support, and client communications.
Effective date: July 26, 2026
Level 3 PC, Inc. (“Level 3 PC,” “we,” “our,” or “us”) provides IT consulting, computer support, managed IT services, remote support, business communications assistance, and related technology services. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, submit a form, create an account, or use our services.
We may collect information you provide directly, including your name, company name, email address, phone number, mailing address, service request details, account information, billing details, and any information you choose to include when contacting us.
When providing IT consulting or support, we may also receive technical information needed to troubleshoot or manage your environment, such as device details, operating system information, software details, network information, error messages, system logs, screenshots, account names, and other support-related information.
Our website may collect basic usage information such as IP address, browser type, device type, pages visited, referring website, approximate location, and date and time of access. This information helps us maintain and improve the website.
We use information to respond to inquiries, provide support, schedule service, manage client relationships, deliver IT consulting services, process payments, maintain business records, improve our services, secure our systems, and communicate about active or requested services.
We may also use information to detect, prevent, and respond to security incidents, fraud, unauthorized access, service abuse, technical issues, or legal obligations.
When remote support is requested, Level 3 PC may access client systems only as needed to investigate, troubleshoot, configure, repair, or support the requested technology issue. Remote sessions should be approved by the client or an authorized user. We do not intentionally access personal files or unrelated information unless necessary to complete the requested support task.
We do not sell personal information. We may share information with trusted service providers that help us operate our business, such as hosting providers, email services, remote support tools, security tools, billing processors, form providers, communications platforms, analytics providers, and professional advisors.
We may also disclose information if required by law, legal process, contract obligation, security investigation, or to protect the rights, property, or safety of Level 3 PC, our clients, or others.
Our services may involve third-party platforms such as Microsoft 365, Google Workspace, remote support software, antivirus or security tools, backup services, hosting services, VoIP providers, payment processors, and hardware or software vendors. Those third parties may have their own privacy policies and security practices.
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support security or operational needs. Retention periods may vary depending on the type of information and the nature of the service relationship.
Our website may use cookies or similar technologies to support normal website functionality, understand visitor activity, improve performance, and maintain security. You can adjust browser settings to block or delete cookies, although some website features may not work as intended.
You may contact us to ask questions, update your contact information, request deletion where appropriate, or ask how your information is used. Some information may need to be retained for business, legal, security, billing, or support reasons.
Our website and services are intended for businesses and adult customers. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how Level 3 PC handles information, contact us at:
Level 3 PC, Inc.
Phone: 651-777-3000
Email: helpdesk@level3pc.com
Level 3 PC uses customer information only for legitimate business purposes, including service delivery, communication, security, billing, and support. We do not sell personal information.
Access to client information is limited to people who need it to provide support, administration, or service follow-up.
Remote support sessions are used only to help resolve requested issues and should be approved by the customer before access begins.
We may use trusted service providers for hosting, email, remote support, forms, analytics, billing, or security-related operations.
You can contact us to ask about your information, update details, or request that we remove information where appropriate.
Email, accounts, migrations, configuration, user management, and ongoing troubleshooting.
We keep information only as long as needed for support, business records, legal obligations, security, and service continuity.
Contact Level 3 PC if you have questions about this policy or how your information is handled.
Trusted technology support for Minnesota homes and businesses.